A few questions
The journey uses no more than three closed questions to point you towards the most relevant route.
Practical guidance using Ticino, Switzerland, as an example
Having a problem with a service and don't know where to turn?
In a few steps we tell you who deals with it, what it costs and by when.
Some guidance may also be relevant elsewhere in Switzerland. Check the rules and responsible authority in your canton or municipality.
We do not ask for your name, email or case details.
No case story
We do not collect names, email addresses, amounts or free-text descriptions of the problem.
Sources shown
Every route shows its sources and distinguishes desk research from independent human verification.
Consumer associations
Need broader consumer help? Find associations serving Ticino and other language regions.
What we do not do
We do not publish complaints about named individuals or firms. We publish what the routes are, and what happens when people use them.